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Terms & Conditions that protect your play

When you open your account with us, you're agreeing to the rules that keep your wallet, data and play history secure.

Clear deposit & withdrawal rulesAccount security & data handlingSupport channels open 24 hours
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www.sbobet.com daftar Terms & Conditions that protect your play
GET HELP FAST

Reach our policy team

Questions about how our terms apply to your account, deposit, withdrawal or play? Our support staff are ready across multiple channels, all day.

Live chat Open the chat bubble in the bottom-right corner of the lobby or account page. Respond time averages 3 minutes during daytime hours in Indonesia.
Email support Send policy questions to [email protected]. Include your account ID and the date of the action you're asking about; we reply within 8 hours.
Account messages Log in, go to Settings > Messages, and open a ticket. You'll get updates there and by email as your issue moves through our team.
HOW WE PROTECT YOU

Data security & account integrity

Our terms lay out how we handle what you share — your name, address, payment details and play history. Every deposit and withdrawal is logged and tied to your verified identity.

Login security

Your password is hashed and never visible to support staff. Withdrawals require email confirmation from the address linked to your account.

Payment data

DANA, OVO, GoPay and QRIS transactions are routed through encrypted tunnels. We do not store full payment details on our servers.

Account history

Every bet, win, deposit and withdrawal is timestamped and stored. You can download your full play history from Account > History any time.

Data retention

We keep account records for 7 years after closure to comply with local financial regulations and dispute resolution.

Cookie & tracking

Our site uses cookies to remember your login, language and lobby filters. You can disable non-essential cookies in browser settings without losing account access.

Request changes

Want to update your name, address or linked payment account? Go to Settings > Profile or contact support. We verify requests within 1 business day.

Terms & Conditions answered

Players in Makassar and across Indonesia often ask the same questions about what our terms mean for their account and withdrawals. Below are the ones we hear most.

If you close your account within 24 hours of a DANA deposit and haven't wagered the funds, we process a refund to your DANA wallet within 2 hours. If you've placed bets, the deposit is treated as played, and we honor any winnings according to our payout terms. Refunds go back to your original payment method only.

Yes. When you request a withdrawal, we ask for your ID card or passport scan and a photo of yourself holding both. This step takes 5–15 minutes by live chat, and it's a one-time requirement per account. After your first verified withdrawal, subsequent ones on the same payment method process faster.

You can update your email in Account > Settings > Profile any time. To change your linked OVO, GoPay or QRIS account, contact support; we'll verify the new details and update within 24 hours. Your old payment method is unlinked immediately.

Contact our support team within 30 days of the bet. Provide your account ID, the game name and bet ID from your history. Our team reviews the live table stream or slot session log and responds with a full explanation. We escalate unresolved disputes to a neutral third party where local law permits.

After you close your account, we keep your full play history, deposits and withdrawals visible to you for 90 days. Log in anytime to download your records. After 90 days, records move to archive and are available on request from support for up to 7 years.

Deposit references depend on your payment method and local law. DANA, OVO, GoPay and QRIS each have their own daily caps, shown in the deposit window before you confirm. Withdrawals are limited to the balance in your account and must pass our verification checks; there's no daily withdrawal cap, but large requests may take longer to verify.

Report any unauthorised access, lost password, or suspicious activity to support immediately. We disable your account, reset your password, and review your account activity for fraud. If funds were taken without your consent, we investigate and restore them to your account balance within 3 business days, depending on the payment method.

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